Privacy policy

Privacy Policy

Effective date: 20 October 2026

This Privacy Policy explains how Digital MegaMart ("Digital MegaMart", "we", "us", "our") collects, uses, shares and protects your personal information when you use our website digitalmegamart.com and our mobile apps (the Digital MegaMart customer app, delivery app and seller app), together called the "Services". By using the Services you agree to this Policy.

1. Who we are

Digital MegaMart is a multi-vendor online marketplace that connects customers with local stores and sellers and with delivery partners.
Address: 6/51, DH Block (Newtown), Action Area 1D, Newtown, Chakpachuria, West Bengal 700160, India
Email: admin@digitalmegamart.com | Phone: +91 80803 38080

2. Information we collect

Information you give us

Account details: name, mobile number, email address, password, and profile photo (optional).
Delivery details: delivery addresses, address labels, and contact numbers.
Order details: items ordered, order notes, order history, ratings, reviews and support messages.
For sellers and delivery partners: business or store details, identity and vehicle details, bank or payout details, and documents or photos you upload for verification.

Information collected automatically

Location: with your permission, your device location to show nearby stores, fill your delivery address and calculate delivery distance and charges. Delivery partners' location is shared while they are on an active delivery so customers can track their order.
Device and usage data: device model, operating system, app version, IP address, language, crash logs, and how you use the Services.
Notification token: an identifier used to send you order updates and offers by push notification.

Payment information
Online payments are processed by third-party payment gateways. We do not store your card number, CVV, UPI PIN or net-banking credentials. We receive only the payment status, transaction reference and amount.

3. How we use your information

To create and manage your account and verify your mobile number with a one-time password (OTP).
To process, deliver, track and support your orders, including refunds and cancellations.
To show stores and products available in your area and calculate delivery charges.
To send order updates, service messages and, where you allow, promotional offers.
To prevent fraud, abuse and misuse and to keep the Services secure.
To analyse and improve the Services.
To comply with legal obligations.

4. Who we share information with

We do not sell your personal information. We share it only as needed to provide the Services:

Stores and sellers: your name, delivery address, contact number and order details so they can prepare your order.
Delivery partners: your name, delivery address, contact number and order details so they can deliver it.
Service providers: payment gateways, SMS and OTP providers, cloud hosting, Google Maps Platform (maps, address search and distance), and Firebase (push notifications, analytics and crash reporting). They process data only on our instructions.
Legal and safety: authorities or other parties where required by law, or to protect the rights, property or safety of users, us or others.
Business changes: a successor, if we merge with or transfer our business, subject to this Policy.

5. App permissions

Location: to find nearby stores and set delivery addresses. You can deny it and enter an address manually.
Camera and photos: only if you choose to upload a profile picture, product images or verification documents.
Notifications: to send order updates and offers. You can turn them off in your device settings.

6. Data retention

We keep your information while your account is active and as long as needed to provide the Services. When you delete your account we delete or anonymise your personal data. We may keep order, invoice and payment records for the period required by applicable tax, accounting and other laws, and as needed to resolve disputes or prevent fraud.

7. Security

We use reasonable technical and organisational safeguards, including encrypted connections (HTTPS) and access controls, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your password and OTP confidential.

8. Your choices and rights

View and update your profile and addresses in the app.
Withdraw location, camera or notification permissions in your device settings.
Opt out of promotional messages using the in-app setting or by contacting us.
Request access to, correction of, or deletion of your personal data by contacting us.
Delete your account in the app (Profile → Delete Account) or by following the steps at https://digitalmegamart.com/account-deletion.

9. Children

The Services are not meant for children under 18. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

10. Third-party links and services

The Services may link to third-party websites or services. We are not responsible for their privacy practices. Please read their policies.

11. Changes to this Policy

We may update this Policy from time to time. The updated version will be posted on this page with a new effective date. Continued use of the Services means you accept the changes.

12. Contact and grievance officer

For questions, requests or complaints about your personal data, contact the Grievance Officer, Digital MegaMart:
Email: admin@digitalmegamart.com
Phone: +91 80803 38080
Address: 6/51, DH Block (Newtown), Action Area 1D, Newtown, Chakpachuria, West Bengal 700160, India

We will respond within a reasonable time and in line with applicable Indian law.